At GoGetit Technologies FZCO, customer satisfaction is our priority. We aim to provide reliable and efficient services. However, if you are not fully satisfied with a purchase or service, this Refund Policy explains when and how refunds may be issued.
Eligibility for Refunds
Refunds may be considered in the following cases:
Service not delivered: If a confirmed order or service was not fulfilled.
Duplicate payment: If you were charged more than once for the same transaction.
Technical errors: If system or payment gateway errors resulted in incorrect charges.
Cancelled order: If you cancelled your order before it was processed or dispatched.
Non-Refundable Items & Services
Refunds are not applicable in the following situations:
- ✕Services or deliveries already completed.
- ✕Charges incurred due to customer’s incorrect information or failure to receive the order.
- ✕Promotional items, vouchers, or credits.
- ✕Third-party services availed through GoGetit but governed by their own refund policies.
Refund Request Process
To request a refund, please:
Step 2
Include your order number, payment receipt, and a clear reason for your request.
Step 3
Requests must be submitted within 24 hours from the time of the transaction.
Refund Method & Timeline
Original method
Approved refunds will be processed to the original method of payment.
7–14 business days
Refunds may take up to two weeks to reflect, depending on your bank or payment provider.
Fees deducted
Any applicable service charges, transaction fees, or delivery charges may be deducted.
Need to raise a refund?
Our team responds within one business day.