Refund Policy

1. Eligibility for Refunds

Refunds may be considered in the following cases:

• Service not delivered: If a confirmed order or service was not fulfilled.
• Duplicate payment: If you were charged more than once for the same transaction.
• Technical errors: If system or payment gateway errors resulted in incorrect charges.
• Cancelled order: If you cancelled your order before it was processed or dispatched.

2. Non-Refundable Items & Services

Refunds are not applicable in the following situations:

• Services or deliveries already completed.
• Charges incurred due to customer’s incorrect information or failure to receive the order.
• Promotional items, vouchers, or credits.
• Third-party services availed through GoGetit but governed by their own refund policies.

3. Refund Request Process

To request a refund, please:

• Submit a written request via support@gogetit.ae.
• Include your order number, payment receipt, and a clear reason for your request.
• Requests must be submitted within 24 Hours from the time of the transaction.

4. Refund Method & Timeline

• Approved refunds will be processed to the original method of payment.
• Refunds may take 7–14 business days to reflect, depending on your bank/payment provider.
• Any applicable service charges, transaction fees, or delivery charges may be deducted.